Returns & Exchanges
At Creativemindsdubai, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive an authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Schedule a Pickup
Once your request is approved, we will coordinate with our courier partner to collect the package from your location at a convenient time.
Quality Check and Refund
After we receive and inspect the items, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing